[Resolved] HDFC Bank — one assist credit card membership cancellation

Gp Capt KR Prasad

from Sagar, Madhya Pradesh

Address:

Hyderabad, Andhra Pradesh, 500087

I have been a member since 2015 and expressed my desire to exit the scheme as far back as last year, but your team continued to auto debit and keep my membership for one more year. I have responded to your auto renewal message as of 16 dec 2018 and no reply from your end. I tried calling your number [protected] and to my horror auto message says this number is incorrect. My membership number is 167998. The member ship is to be cancelled and confirmed asap.

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Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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Comments

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dear Prasad,

Apologies for the inconvenience caused. Please be informed, your membership cancellation is in process vide service request number 3817018. You are not entitled for any refund, as you need to cancel membership within 30 days of subscription. However, we ensure no renewal would be done for the policy.

Regards,

Devendra,

OneAssist, Social Media Team.