[Resolved]  HDFC Bank — oneassist auto-renewal without my concern

Oneassist - big cheaters.

I got debited amount of rs 1899 from credit card without my permission by oneassist. They auto-renew my plan with the single email they had mailed me.

When ask for the plan cancellation and refund my money before 7 days of auto-renewal, the telephonic call representative told me that, they can't refund my money as the plan get renewed. The only thing he can do was change my plan with rs 900. I immediately refused and ask for plan cancellation, and told to them that i don't want my money back. They get satisfied this time with my money without providing any service to me and ready for deactivate my account.
Really fraud company.

When plan activation, they have called me several times. At the time of renewal they didn't notice me with any call. If i ask for refund and plan cancellation they come up with stories like t&c. Worst customer service and marketing strategy.

My question is how hdfc is tie up with these type of fraudulent company. I had lot of respect with hdfc services, but with this issue i totally disappointed with hdfc. I know, i was accepted the walletassist plan one year before when i got my credit card. But at that time, they didn't had any single word for auto-renewal.

Please don't go with oneassist. Real cheaters.
Hdfc please concern about these things.

Thanks