[Resolved]  HDFC Bank — pathetic service

I am disappointed, saddened and angry while writing this mail to hdfc. Firstly, after a month and a half long battle to get my loan (Auto loan refinance) approved, i got the required loan amount. And secondly, i would like to mention the pathetic customer care service your executives offer to customers like me.
Your customer care executive, avantika singh (Contact no: [protected], [protected], [protected]), mentally harassed me to the core while getting the loan proceedings. She is one of the most irresponsible, confused and lost customer care executives i have across while availing services from any organisation. I had called her several times to acknowledge the status of my loan but she didn’t bother to tell me the exact status. She would say “i’ll get back to you on the same with-in an hour”, but i got no response from her. She also didn’t received my calls when i rang to check on it.
After avantika’s such behaviour, i demanded her many times to return my documents which had given for the documentation process. But, she kept on saying processing in being done and we’ll get back to you in one day. She kept on giving me dates and i waited. Eventually, i got the desired sum when my job was done.
I didn’t had any exact information regarding my loan until another executive mr. Rakesh upadhyay, relationship manager, retail assets - used car loans (Rakesh. [protected] had called me. He shared the actual status about the same and also told me that the loan amount can only be transferred to me until and unless i get a bank account open with the hdfc.
I didn’t wanted to open this account because i won’t be able to maintain this account with rs 10000 balance in the long run. If would have known this fact in the initial stage, i would have definetly cancelled this loan then and there. This is really painful to share that if i was in sound financial state, i wouldn’t have applied for this loan and how can i main the minimum amount in the bank account after three months.
Also, i would like to inform you that i also got a loan approved by bajaj finserve, but as i had committed to go with hdfc because i have my auto loan (Al no.:[protected] running with hdfc, so i backed out from bajaj finserve.
Meanwhile, avantika kept on telling me that your loan processing will complete in couple of days time and again.
Now, as my loan amount has been transferred in the bank account, to my utmost surprise, i haven’t received any details regarding my loan.
Thus, i demand a strict action against such cc executives who behave like fraudulent and spoil the goodwill of the bank in the market. Being a loyal customer of hdfc, i feel exploited.
Dheeraj mishra

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Apr 6, 2018
Complaint marked as Resolved 
Mar 04, 2018

Complaint Status

HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 06, 2018
HDFC Bank Customer Care's response
Dear Customer,

We understand that our branch official Mr. Rakesh Upadhyay has contacted you and addressed your query. For any pending issue, you may write to us at [protected] with ref ID- TTU[protected] in the subject line.

HDFC Bank Customer Assistance
Complaint comments  1 CommentShareTweet


Recently I had a very bad experience with HDFC bank.
I have been the customer of HDFC for around 5 years but I am extremely frustrated with there service and would like to discontinue it.
I have been haphazardly charged with interest.
I lost my credit card with-in some days i got it issued.
I called customer service and told them to block in permanently.
After 2 months i am getting message from HDFC that i have been charged with huge amount of interest on my credit card.
I again called them and asked to checked my status of credit card.
It was not blocked. Fault on there end.
I requested them to block it. In spite of repeatedly calling them the agent over there are trained to be so robotic with there customer that they are not trying to understand the problem.
No courtesy -- disinterested .
They keep on repeating the same things as if they are reading the script-- putting the call on hold that too for 30 minutes, yes-- and when i request to transfer the call to any one from the higher authority they simply disconnect.
I have recorded the call which serves as a proof how pathetic the service is.
I have already transferred around 3000 as requested by the agent, but still they keep on asking for more on account of interest,
Still my issue has not been resolved.
They are least concerned about the customer problem.
Is this something that we call customer care-- Is this how they deal with there customer.

I have decided to close my account with this bank.

Don't treat someone the way you are doing just for the sake of money its is spoiling your reputation in the market.

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