HDFC Bank — payment dispute

naveentyagi85

Address:

Ghaziabad, Uttar Pradesh, 201005

I have fastag issued by hdfc bank with wallet id as [protected]. I have received an email and sms for deduction of rs.290 from my fastag account on 31st dec. The reason was listed as manual debit. Though my car was parked at home on that day. I called n sent emails to customer support many times but there is no conclusion. Moreover, there is no escalation option available. It is the worst customer service i ever faced. Not sure how to proceed further.

Can anyone please help me on this issue?

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Feb 22, 2020

Updated by naveentyagi85 I have already dropped email on this id many times however no response yet.

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Comments

Jesbinder Singh

I was going through my bank statements, I came to know there was a transaction of Rs.951 named as DC Intl Pos Txn Markup+st, the amount was deducted without any notice and I tried to call the customer care, still, there isn't any response.