[Resolved] HDFC Bank — Personal loan hidden charges | |
I have applied for the personal loan (INR 200000) at HDFC Bank and provided all the necessary documents required as well as completed verification process. I am coordinating with your executives Mr. Pawan & Ms. Tejaswi from your J B Nagar office regarding this.
While inquiring about personal loan, both these executives told me that they 0% of amount towards, processing fees and also did not informed me about any insurance policy which I have to take from bank as a mandatory. Based on this information I have decided to take loan from HDFC Bank. However at the time of approval and disbursement, Bank executives are telling me that there will be 2% processing fees (INR 4000) and also around INR 4200 will be charged as insurance for this loan.
My concern is why don't bank keep process and fees/charges transparent to the customers ?
Kindly advice.
Awaiting your prompt response.
Regards,
Jitendra Ingale
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Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Dear Anay,
Thanks for your response. However there is one more detail I have regarding this case.
I am in talk with Pawan & Teju since day one but they did not clearly clarified me on Processing Fees & Insurance which I have to pay with this loan.
I have also inquired with Mr. Pranav[protected] from HDFC Bank Personal Loan on 21-Dec-2013 and he is committing the same loan with interest rate of 14.25 % whereas Pawan & Teju have quoted the same with 17 %.
I have took both Pawan & Pranav in conference call to discuss the same, during our discussion Mr. Pawan has committed that he will talk to his sales manager and arrange this loan on 14.25 %. I am awaiting their response.
Thanks for your response. However there is one more detail I have regarding this case.
I am in talk with Pawan & Teju since day one but they did not clearly clarified me on Processing Fees & Insurance which I have to pay with this loan.
I have also inquired with Mr. Pranav[protected] from HDFC Bank Personal Loan on 21-Dec-2013 and he is committing the same loan with interest rate of 14.25 % whereas Pawan & Teju have quoted the same with 17 %.
I have took both Pawan & Pranav in conference call to discuss the same, during our discussion Mr. Pawan has committed that he will talk to his sales manager and arrange this loan on 14.25 %. I am awaiting their response.
Hello Anay,
Can you please update on this.
Its been 3-4 days I have not received any response from you.
Can you please update on this.
Its been 3-4 days I have not received any response from you.
Hello,
3 days ago I also talked with your sales manager Ms. Diksha Mehra and she has said that she will get back to me on this till 26-Dec-2013 with resolution however I have not yet received any response from either you guys or Diksha.
This has been pending since last more than 10-12 days and I do not understand why bank executives are taking so much time to address such a small query of mine.
Regards,
Jitendra.
3 days ago I also talked with your sales manager Ms. Diksha Mehra and she has said that she will get back to me on this till 26-Dec-2013 with resolution however I have not yet received any response from either you guys or Diksha.
This has been pending since last more than 10-12 days and I do not understand why bank executives are taking so much time to address such a small query of mine.
Regards,
Jitendra.
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I have received your email on December 20, 2013 vide Reference Number:[protected]. Our Customer Service Executive will respond within 1 (One) working day. In case your query requires further investigation and takes a longer time, I will keep you informed on the time required for resolution.
Anay
HDFC Bank Customer Assistance.