[Resolved] HDFC Bank — Personal loan hidden charges

[Resolved] HDFC Bank — Personal loan hidden charges

J jitendra.ai from Mumbai, Maharashtra Dec 20, 2013

I have applied for the personal loan (INR 200000) at HDFC Bank and provided all the necessary documents required as well as completed verification process. I am coordinating with your executives Mr. Pawan & Ms. Tejaswi from your J B Nagar office regarding this. While inquiring about personal loan, both these executives told me that they 0% of amount towards, processing fees and also did not informed me about any insurance policy which I have to take from bank as a mandatory. Based on this information I have decided to take loan from HDFC Bank. However at the time of approval and disbursement, Bank executives are telling me that there will be 2% processing fees (INR 4000) and also around INR 4200 will be charged as insurance for this loan. My concern is why don't bank keep process and fees/charges transparent to the customers ? Kindly advice. Awaiting your prompt response. Regards, Jitendra Ingale [protected]. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 23, 2013

Verified Support

Dear Jitendra,

I have received your email on December 20, 2013 vide Reference Number:[protected]. Our Customer Service Executive will respond within 1 (One) working day. In case your query requires further investigation and takes a longer time, I will keep you informed on the time required for resolution.

Anay
HDFC Bank Customer Assistance.

jitendra.ai

from Mumbai, Maharashtra

Dec 23, 2013

Dear Anay,

Thanks for your response. However there is one more detail I have regarding this case.

I am in talk with Pawan & Teju since day one but they did not clearly clarified me on Processing Fees & Insurance which I have to pay with this loan.
I have also inquired with Mr. Pranav[protected] from HDFC Bank Personal Loan on 21-Dec-2013 and he is committing the same loan with interest rate of 14.25 % whereas Pawan & Teju have quoted the same with 17 %.
I have took both Pawan & Pranav in conference call to discuss the same, during our discussion Mr. Pawan has committed that he will talk to his sales manager and arrange this loan on 14.25 %. I am awaiting their response.

jitendra.ai

from Mumbai, Maharashtra

Dec 26, 2013

Hello Anay,

Can you please update on this.
Its been 3-4 days I have not received any response from you.

jitendra.ai

from Mumbai, Maharashtra

Dec 27, 2013

Hello,

3 days ago I also talked with your sales manager Ms. Diksha Mehra and she has said that she will get back to me on this till 26-Dec-2013 with resolution however I have not yet received any response from either you guys or Diksha.

This has been pending since last more than 10-12 days and I do not understand why bank executives are taking so much time to address such a small query of mine.

Regards,
Jitendra.