[Resolved]  HDFC Bank — Pethatic delay in processing personal loan

Address:

New Delhi, Delhi

I applied for a personal Loan and the complete documentation was handed over on 13th Jan 2015. Got a call from verification department on 19th Jan and i asked them to visit the house as i was present at home. The guy on the other side said that he is passing the file with a positive status and stated that he will write that he has visited and if anyone calls, i should say that someone has visited the house. 2 Hours after that call i started getting calls from ICICI bank loan department for getting me Loans at cheaper rates. Next day negative report was sent stating that no one was at home. I called the same mobile number and the guy on the other hand said that he has a general store in Rohini. Clear observation is that you have moles in your verification department who passes the info to other banks and deliberately mark the file negative forcing the prospect to approach other banks. After this a physical verification was done at my home and office by my Branch and the file went positive. Week after this i got the info that approval has come. Today again i was told that the file went negative as you had some one instance of bouncing with some previous loan (which was paid off completely in Dec 2014) and hence file again went negative.

The issue is the delay. A person applies for personal loan based on some unavoidable and urgent requirement and yet you people keep playing with the file for months. If nothing is happening you should at-least inform me, enabling me to apply in some other bank who has been giving me loans without any problems. Your advertisements say get loan within 48 hours and i suggest you to change it to 48 days minimum.

It was my mistake of choosing HDFC for this. With immediate effect i will stop all my banking transaction with your bank.

Amit Mahajan
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