[Resolved] HDFC Bank — please remove my credit card swiping waiver extra charges | |||
Respected sri/madam My name is tallam sravan, My creditcard number is, — ([protected] 4112) My credit card linked mobile no — ([protected]) For my vehicles going to sabarimala I swiped my hdfc credit card at near petrol bunk I made transactions of nearly 2.20 lakh on fuel, For every time for each transaction they charged of extra 2.5% tax on swiping We don't know it was charged extra on fuel transaction in petrol bunks When i called to customercare they said that my fuel transaction limit per month is 20k only, After that it will charged of 2.5% extra on every fuel transaction,, Like that around extra 4000 rs are added under fuel transaction charges Sir i dont know this fuel transaction limit is 20000 only on my credit card, I am using this card from last 2016 onward s I dont know on swiping there is extra 2.5% charges for fuel in petron bunks Please check my statement and do the needful to me Remove wavier extra 4000 rs which gone under fuel transaction charges on my card Please check & help me asap Reply me on my email or contact me asap Thanking u sir/madam Sravankumar. [protected]@gmail.com Revant. [protected]@gmail.com [protected] — Was this information helpful? | |||
Jan 29, 2020 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 26, 2019 HDFC Bank Customer Care's response Dear Customer, Further to your query regarding the fee on petrol transactions, we would like to inform you that 1% + Goods & Service Tax (GST) at 18% (with effect from July 01, 2017 ) of the transaction amount or minimum Rs. 10.00 plus tax whichever is higher would be levied as a convenience fee on transactions at Petrol Pumps. We observe that you are holding Diners Rewards credit card and there will be 1% Fuel Surcharge waived off on fuel transactions on minimum transaction of INR 400 and maximum transaction of INR 5000.00 ( Maximum wavier of Rs.500.00 per statement cycle). We also wish to clarify that the transactions are processed to us by the merchant through the member banks with whom they are affiliated. This handling fee approved by Visa/MasterCard International is levied by these member banks for processing these charges. -Zubin HDFC Bank Customer Assistance | |||
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