HDFC Bank — policy surrender issue.

Website:

www.hdfclife.com

Hi,
I had surrendered my policy[protected] on 14-nov-2018 with the required documents at sector 43, chandigarh branch, but they even didn't give any receipt for the same. But when after 15 days i asked
Operation team by visiting 300 km cuz they even not have any reception number. About my status they said your documents has been dispatched to pune officer with all the required documents (Policy, policy holder's id and beneficiary's id).
When i request the acknowledgement on the email id [protected]@hdfclife.com. They asked me to send the detail ofpod number, courier name, dispatch date and cams location. I sent all the details on mentioned mail i'd on 5th dec, 2018. But still they don't give any reply after month. Even acknowledgement, i didn't get from them.

But when today i called the branch manager mr. Piyush mostly he didn't picked the calls and never know the process. Why the concerned department is not approving the process and why they still didnt send the termination letter of agency code.