HDFC Bank — Poor handling of policy surrender | |||||
During policy surrender the claim amount was different without any mention of tax. Then came tax. Then the agency changed which asked to submit papers again. This took more than a month. Then annual, half yearly, quarterly and monthly pension options were given of which agent had no clues of calculation. The annual amount was changed in 15 days due to their fortnightly change in rates. The problems are there is no document supporting these rates calculation and hdfc life sets the rates on their own. Processing is slow by clueless agents who ask to talk to seniors on little matters, who again are clueless and depend on system generated information. Was this information helpful? | |||||
|
HDFC Life customer support has been notified about the posted complaint. | |||||
 1 Comment | |||||
Comments
Hi, apologies for any inconvenience caused. Please share your policy no. for us to assist you with your queries and concerns. Alternatively, you may write to [protected]@hdfclife.com from your registered Email ID for us to look into the matter and assist you on it.
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
58%
Complaints
32724
Pending
0
Resolved
18404
View all 32724 HDFC Bank reviews & complaints
+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all HDFC Bank contact information