HDFC Bank — Poor services

Address:

New Delhi, Delhi

Hi Team, I regret to say that my experience with HDFC bank Defence colony branch is turning out to be a nightmare. I have had salary account since 2012 i Noida branch. On July 2015 first week I went to Defence Colony branch B-block as advised by 'Juhi' my relationship manager opened an account as I stay near Defence Colony. I agreed to the proposal but I never got my debit card as she said it will come through post which never delivered. I went to the Branch and got a new debit card with a promise my cheque book and rest of the stuff will be delivered. A week latter they closed my new account on weekend without any prior intimation. My debit card declined in a club I had no choice except for being embarrassed. I borrowed money and paid my bill. Again I visited to the bank and met the Manger Mr Manoj Sethi. He consoled me and said account was frozen due to compliance. When the blue dart delivery boy came at my place he found that it was an incorrect address so they stopped my savings account. I was shocked to acknowledge the fact that if the verification parameters are confirmed by a courier boy. I was not convinced and asked the manager to re check his data. I live in Government accommodation and submitted all the relevant documents for KYC. Moreover I had an account in Noida branch already. The manager checked the facts and got to know that my address was incorrectly updated by the bank. The manager was kind enough to start my account once again and I was promised that now the kit will be delivered. Now I am still waiting for my bank kit to be delivered. My online banking is not working. I have been on the phone and went to the branch 3-4 times. I am working with a 6 months old baby. I have too many responsibilities. I cannot go every now and then to the bank just for basic stuff like a bank kit. The complaint was already launched by me through an email which was not dealt like a mature bank. They do not have their facts ready and nothing is done to solve my problem. The only thing they have to say is " ma'am bank aa jao baat kar lo" which I cannot do as I have one weekend to spend with my baby and every Saturday I cannot go to the bank for getting no help. Now I would request them to just shut my account and give me the compensation for all the mental trauma they have already caused to me. Ruchi Vaid CUSTOMER ID 45117296 AC NUM- [protected] [protected]