HDFC Bank — Promised loan amount was not provided

Address:	560066
Website:	hdfc

On the customer id 55996919 a pre-approved loan amount of 137000 was approved by HDFC since my marriage was nearing by i decided to opt for it i visted cox town branch hdfc as informed by the bank teller provided all required doc to the credit card processing executive MR.venkat delayed to reply where every now and than i had to call and check for update as he was busy on his weding got me introduced to his colluge nagaraj who has not been seen till date when i was wainting for the verification a home visit was done where in a office visit was not done i had provided doc for a pay slip of 300000 MA which was not verified properly after a month of follow up behind the un responsible executive nagaraj got text and email confirmation loan amount approved for 137000 and email confirmation was recieved was asked i called the executive and volunteerd to provide the check leafs to process at the ealriest as my wedding was getting very close travled form itpl to indiranagar on a permisssion waited for the executive form more than 3hrs at the bank was asked to submit the check leafs to a differ colleuge and was not explained about the insurance policy was asked to sign as mentions is mandatory to take it keeping my situation in mind was forced to abide as per her request called nagaraj and informed and requested the checks have been submitted and req to process at the ealiest post 10days called the executive as sutation was very bad needed for the arrangenments kept requesting repeatedly the executive infomred i have done my job no response later said only rs 50000 was approved and will be given where in as per hdfc banks executive and text and email confirmation my wedding was planned for the amount promised 137000
i visited the cox town branch to cry out for help as its unfair to promise a customer a amount and provide something insufficent spoke to the credit card manager Mr.srinivas explained the entire situation informed will check due the wedding nearing by forced to take the 50000 the bank provided req to process it the executive nagaraj delayed another 5 days telling servier problem and bank is not able to credit the money and later two days said month end banks have tight situation and will be credited post two days this point out of anger and range informed i am not begging the bank but borrowing if the bank is so poor should not promise customer and have lazy process as such just to cause pain to customers said this would be the last time if the money is not credited asked to cancel the application where the executive had such a ego clash was more than happy to cancel the application on spot rather than waiting for the time provided by me i understood the man has pride of what he is not worthy but fake is in advanced stage i felt miss you of power which should be helping which is his job was the other way arround called the manager and req him to process mr.srinivas processed it in 48hrs said was a internal issue and rs 48000 was credit if any human with some common sense would understand the diff it can make form 137000 and 48000 i streched my hands for help to the bank when is needed and felt cheated was a loyal cusotmer for more than 2yrs and this experince i will be changeing my salary account as im hurt and sick of this experience will request and explain my situation to my company and tell what this bank does and change its (700)employees salary accout to other clitents.would request for proper explanation will not be leading to take legal actions