HDFC Bank — Proposal No 17325285, Policy not issued or money refunded after 2 months of payment without any update

Address:

Pune, Maharashtra

Hi, HDFC Life - Term Insurance (1 CR) Proposal # 17325285 I purchased HDFC Life Term Insurance for 1 CR for Rs 20K on 29th of December 2014 from PolicyBazaar.com Post this there was no call from HDFC Life for medical appointment or any promptness. After few follow ups got the medical done with in 10 days. Post this no call, email despite half dozen follow ups. Their system sends erroneous standard mail asking for specimen signature after submission long ago. Customer support each time lies stating my policy will soon be issued with nothing pending from me. I waited for 1.5 month and patience ran out and asked to refund the money as I do not trust this company any more. Despite multiple calls, each time they lie saying will be addressed in 24 to 48 hrs with no response/refund. I need my hard earned money back. Advise to think twice before using HDFC Life for critical need such as Term Insurance and this company can not be trusted as if this is the state of affair when the policy holder is alive God will help during claim. Thanks, Kaushik.