[Resolved] HDFC Bank — received wrong credit card

Eugene Ittiara

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400705

I had applied for an hdfc jet privilege platinum credit card through you hdfc sales agent/ third party agency (Mob no. [protected]). I had sent all necessary documents by mail specifying the type of card required. The application form was sent to me for signature after i insisted for the same. However today i received a regalia first credit card (Ending 5827) which is of no use to me. I am a frequent flyer of jet airways and had particularly requested for the jp platinum card. I am appalled by the way the process is handled and even after repeated reminders i was sent the wrong card. The third party agency is a scam, promising something and delivering something else.

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Jan 6, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digit of your credit card, registered mobile number and e-mail id, to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

-Zubin
HDFC Bank Customer Assistance