[Resolved] HDFC Bank — Ref. [protected]

Tarun Kumar Bardhan

from Delhi, Delhi

Address:	Sonipat, Haryana, 131021
Website:	www.hdfc.com/escalation

In response of your mail ref. [protected] I hereby explain the details. I was cheated by hdfc care on 10.10.2015. I received a phone call from hdfc care regarding my credit card limit. One of gentle ladies tried to convince me to take an insurance plan in which the limits of credit card would be increased. Long discussions were going on. At last the deal was final and I agreed to take an insurance plan. My entire voice recordings were given to One assist and they debited money through my credit card. This year also renewed it by hdfc care. When deal was between bank and me, why did they pass it to One Assist

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Dec 3, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 2 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

-Anay

HDFC Bank Assistance