[Resolved] HDFC Bank — Refund

bjdave

Address:

Bharuch, Gujarat, 393002

Refund of policy no:18501943. I have cancelled the policy for the delayed decision regarding the approval from your end. Had you been timely intimated regarding the processing status. I would have not gone for cancellation. There is too much of delay - i am happy even they dont issue me policy. I am expecting full money refund as this process is too much time consuming and they are wasting customers time the usual service commitment by hdfc life team is 18-22 working days but in my case its more than 57 working days and no progress or prompt action is taken.
Hance the deduction of medical fees can not be levid on me. So please refund the medical amount to me with full payment 6564/-

Was this information helpful?

No (0)

Yes (0)

Aug 6, 2021

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Related HDFC Bank reviews

View all 32726 HDFC Bank Reviews

Comments

Prateek Sahai

from Delhi, Delhi

I had paid the premium of Rs 22177/- for my Policy No 10033546 on 08 Jun 16. I have not received the premium receipt as yet. The transaction reference No is GSBI[protected]. Kindly forward the premium receipt for the payment on my email address [protected]@yahoo.co.in forthwith.
Prateek Sahai

HDFC Life Customer Care

from Chennai, Tamil Nadu

Hi Prateek, I wish to inform you that the premium receipt was already sent to your registered Email ID available in our records on June 10, 2016.

Further, I would like to inform you that we have an online customer portal for the customers known as "My Account". You can register for “My Account” (free service to the customers) on our website www.hdfclife.com.

Access or Process the following through ‘My Account’:

 Premium Payment, Acknowledgements and Premium Receipts
 Online Fund Switch, Premium Redirection and Top Up
 Online Account Statement i.e. Unit Statement and Annual Premium Statement
 Other important Policy Details

Now receive alerts on your email ID as well as on your mobile phone for premium due dates, payment confirmation, policy lapse alert, new product launch, etc. by registering through ‘My Account’.

To register, go to https://cp.hdfclife.com/cpweb/OnlineMyAccountRegistration.aspx and follow the given steps:

1. Fill in the policy number and Date of birth and click 'Next'

2. The policy owner name, email ID, mobile number and contact number fields will be pre-populated. Mobile number and contact number fields are editable, if not updated previously.

3. Select the Check box and click Submit.

4. An email will be sent to your email ID that is updated in the registration page. This email will contain an URL which on clicking will validate the email ID and the user ID and password will be sent.

5. The URL is valid for 15 days. If you click on it after 15 days, an error message will be displayed. In such cases, you need to register again by filling the registration page.

6. If the email ID was previously present and the user modifies it, an email is sent to the previous email ID informing of the registration for the service. However, the URL will go to the new email ID.

We hope to have addressed your concern.

Further, I would request you to let me know in case of any further queries and concerns.

Regards,
Manish- HDFC Life.