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[Resolved]  HDFC Bank — Refund Not credited

I ordered an mobile on amazon using credit card and returned same order just next day and I received below message.

Ur transaction on HDFC Bank CREDIT Card ending 6695 for Rs. 21998.00 has been credited/reversed by AMAZON on[protected]:12:48:05

But this refund is not reflecting in my account. Below are my details:

Please look into this matter and do the needful.
Refund Not credited
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Apr 9, 2021
Complaint marked as Resolved 
Problem solved after visiting hdfc bank branch
Apr 08, 2021

Complaint Status

HDFC Bank customer support has been notified about the posted complaint.
Apr 09, 2021
Updated by Arjun Aggarwal97
Complaint is solved after visiting bank branch.
Verified Support
Apr 10, 2021
HDFC Bank Customer Care's response
Dear Customer,

We confirm that the refund will be generally credited in 10-12 working days from the date of merchant confirmation. If it's not credited within the timeframe, request you to send us the duly filled and signed form which is available at the below link to cc.[protected]@hdfcbank.com along with the refund confirmation proof from the merchant to enable us to do the needful.
https://bit.ly/2PThceq.

-Anay
HDFC Bank Customer Assistance
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