[Resolved]  HDFC Bank — refund not done for failed train booking

Address:

560100

I tried booking train on 24th march 2019 through paytm, transaction via hdfc bank.

Totally 3times tried booking in which 1 successful booking done (Order no : [protected]) and
Twice booking got failed but amount deducted (Order no: [protected] and [protected])

Here i received the refund amount rs275 for failure of booking for order no. [protected] but not received for order no [protected].

I raised complaint regarding this to paytm and as well as hdfc bank. Both are saying they i have refunded but i don't see any refund on the same in the bank statement.

I tried reaching both paytm and hdfc but the response and the action on this not seen. Redirecting me from here and there.

Please find the below reference:

* paytm complaint no:[protected] and[protected]I raised twice because they closed complaint without resolving)
* hdfc complaint no:
'hbl=[protected]' web - other - unauthorised transaction - unauthorised transaction".

Kindly do help on this.

Thanks.