HDFC Bank — refund not processed by bank

Address:

141122

I am not able to see or find the amount refunded by paytm mall website against the amount of 71000/- spent on 3-Oct 2019. I have cancelled the online order on 7-Oct 2019 (before delivery) and got a message form HDFC bank (screenshot attached) mentioning the reversal. Secondly, as the amount was supposed to be returned as EMI therefore I have been charged the EMI in my current cc bill statement.

I have discussed the issue with my PB and HDFC customer care but could not get any satisfactory answer.