[Resolved] HDFC Bank — refund not received yet after 10 days of 485 rs on payzapp wallet

bluespacepal

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700061

Hi i made a trasanction with my pazapp card for pharmeasy order of amount 485 rs.

But the transaction got failed and money debited from my wallet.

I mailed them 2 times at [protected]@payzapp.in

But i didn't get any response from them

Even after 12 days my money is still not refunded.

There is no customer support or any thing like it.

How they are still allowed in the market with all this fraud transaction and no customer support on that?

I am attaching transaction id as reference.

Payzapp registered mobile no - [protected]

+1 photos

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Apr 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to confirm that refund of Rs.485/- has been credited to you PayZapp wallet on[protected] at 10:40:37 for transaction initiated on[protected] at 18:40:34 towards Payu Payments Pvt ltd. Hence, we request you to check the wallet balance and confirm us on the same. Please find the below path to view the balance. You can view the balance on top right of the home screen. OR Login to PayZapp>>Click on HDFC logo>>Drop down appears>> Select Add/Send money>> View balance.

-Nadia
HDFC Bank Customer Assistance.