[Resolved] HDFC Bank — refund not yet credited to the account after 2 months

edina28

from Pune, Maharashtra

Address:

403601

Purchase was made of 5556/- on flipkart. Products worth rs. 1213/-, rs. 926/-, rs. 927/- & rs. 759/- were returned to merchant flipkart in december 2018.

Flipkart send a mail saying that seller dint claim the amount debited and it was a void transaction and hdfc bank should credit back the amount.

Hdfc customer care/ grievance cell/ dispute haven't reverted to mails. Phone bankers say this would take 90 days - 180 days. No assistance from the customer care executives even after several calls. Ever executive you talk to has a new version and a new date for a revert

For a void transaction amount to be credited back you need to wait for 6 months!

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Feb 18, 2019

Complaint marked as Resolved

Customer Executives of HDFC Credit Card dint respond to mails or provide any relevant information for 15 days when contacted them for refund query. Whereas after raising the issue here on Consumer forum not only did i get prompt emails from them but also the refund was received within 6 days. Would recommend all those having issues with Credit Card refunds do not waste time getting in touch with Credit Card executives, its waste of your time and they are useless. Rather raise the complaint here and your grievance will be resolved in no time.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2019

HDFC Bank Customer Care's response Dear Customer,

Please forward the mail to [protected]@hdfcbank.com with A/c no./Cust ID & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail. We'll help sort it out.

-Manoj
HDFC Bank Customer Assistance

Feb 11, 2019

Updated by edina28 Consistent behaviour from HDFC bank, they say they will revert in back either in 2 working day or 7 and then boom they have disappeared again! Pathetic customer service from HDFC. To credit back the refund they have already wasted 2 months and guess they want to waste the entire 2019 now. Is there any higher level where I could take this issue