[Resolved]  HDFC Bank — refund of processing fee

Address:	Ernakulam, Kerala
Website:	hdfcbank.com

Hdfc loan account[protected] &[protected]. This was taken oven from sbi in september'17. During the take over initiation the hdfc representative mentioned i had to pay rs 6605 as processing fee for both the home loan and the top-up loan and once the loan is sanctioned, i will be refunded rs. 6497 as rs. 108 will be only deducted. The loan was sanctioned, i followed up for the refund, the representative then informed me that once the closure cheque is credited to the sbi loan account, the refund will initiate. The sbi account was credited and i followed up again - this time the rep says once hdfc receives all the relevant documents the refund will initiate. October i receive a call from hdfc asking for the documents and i inquired about the refund - they said the same thing except for the fact that the amount is not rs. 6497 but only around rs 3700 as only home loan will be processed without fee not the top-up loan. This is cheating and needs to be dealt with in a serious manner. This reflects providing false and incomplete information on behalf of the bank. Now i demand for what i was committed, else i'm not gonna release the documents to the bank.