[Resolved]  HDFC Bank — refund pending for more than 90 days

Address:	Thane, Maharashtra, 421306
Website:	www.hdfcbank.com

Hdfc bank savings a/c no : [protected], airoli branch payment failure occurred at amazon.com on 17th july, 2018, due to which rs.25810 were debited from my account, should have been refunded within 5-7 days to my same hdfc bank account. But, it did not happen and i wrote to amazon for refund and they confirmed that money is still with hdfc bank. So, i complained to hdfc bank and after several complaints they gave me customer tat (Turn around time) commitment date as 17th sep, 2018 for refund of money. However, they still failed on their written commitment and did not refund money and handed over 2 more complaint number after every 5 days. Complaint summary : this was a simple transaction failure happened due bank/system issue between amazon and hdfc bank, but, i have been waiting for more than 2 and a half months for refund. Now, i want full refund of rs. 25, 810 along with proper compensation from the guilty party. New commitment date with same ref. No is 09 nov, 18 which is 115 days from transaction (It is again just a delaying tactic)