HDFC Bank — refund the transaction

HDFC Bank — refund the transaction

M max sanu from Mumbai, Maharashtra

Yesterday I did SUN DTH Recharge of 589 in niki through HDFC payzapp. The amount got deducted from payzapp but I received no order ID in the niki app also recharge has not been done.I Received Transaction ID Transaction ID[protected]from payzapp. Contacted Nikki customer care below is the reply I received We regret to let you know that we haven't received the payment hence it might be stuck in the payment gateway. So we will request you to raise a chargeback with Payzapp or you can get in touch with Payzapp and share the transaction id with us which starts with 3 so that we can get in touch with Payzapp and refund your money back. Assuring you of our best services at all times. Regards, Soham Malakar, Customer Engagement Team Niki sended a mail to payzapp customer care but received only automatic replies Pls credit the amount Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint. Verified Support Jul 16, 2019 HDFC Bank Customer Care's response Dear Customer, We are unable to fetch the transaction details of Rs.589/- towards SUN DTH on[protected] through your PayZapp account. Review of the PayZapp account associated with mobile number 95****5231 and transaction ID[protected], we would like to inform that the transaction initiated on 12-Jul-2019 17:55 of Rs.571.33/- towards Techbins Solutions Privat through PayZapp shows as successful from our end. Please find the below mentioned reference number for your reference to get in touch with the respective merchant for transaction status. Merchant Reference Number: 3fc[protected] If you have not received service for the payment made, we request you to wait for 5 business days (Saturdays and Sundays are non-working days) either to receive the services or to get a refund. In case the services or the amount is not rendered within 05 business days, we request you to email us so that we can check and assist further. For any assistance please feel free to email us at [protected]@payzapp.in or call us at[protected]Toll-Free). -Zubin HDFC Bank Customer Assistance Jul 16, 2019 Updated by max sanu Merchant Reference Number and some details are shown protected.how to view it?
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