HDFC Bank — refusal to issue credit card after confirming approval of application

Address:

2634 Sector 47 C, Chandigarh, Chandigarh, Punjab, 160047

Sir/madam,
I am manager in a nationalised bank. Hdfc authorised agent approached and pursued for credit card, though i informed having hdfc card with average uses of 30000/- per month, but he referred some additional features.
Verification call was made by customer care executive who confirmed approval of application and assured that the card would be issued and delivered within week time.
Now the bank deliberately declined without any reason, though confirmed as stated above. I have excellent record of payment of my existing credit card and never made any default of payment. Moreover am not a defaulter of any financial institution.
The such a negative attitude of the bank will badly effect my reputation and cibil score. Bank is supposed to apprise the reason.
The executive informed me that all requirements for issuance of card stand complied and application was submitted accordingly.
Recording of conversation made with customer care executive, who confirmed the approval and assured to deliver the card within aweek time, be checked and made available.
Such attitude of sales executive of bank to lure the customers and affect their cibil score on rejection, be accounted far and prevented in future.
Decline of my cibil score, likely to be made on such deliberate decline may please be considered and bank be instructed to get it improved.
Sahil suri