[Resolved] HDFC Bank — regarding credit card bill statement for month of nov

harsh06

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411027

Oct month statement was generated for 31200 in which i did payment for 28k on 3/11 and remaining 3200 i did payment on 13/11. So i did complete payment till my next bill was generated which is for month nov.

Their is 553 finance charges applied. I think interest (Finance charges) should be applied for remaining 3200 of duration (From last day of payment till day of payment) which i paid after last date of payment. But as discussed with executive this is being applied on whole 31200 i think which is not the case with other bank credit card like kotak, i am holding credit card for other bank as well.

Please take action on this and get waived off interest on 28k. Awaiting your response.

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Jan 3, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2018

HDFC Bank Customer Care's response Dear Customer,

We wish to clarify that, the finance charge is levied at "3.49%" per month on receipt of payments less than the total amount due or on non-receipt of payment towards the outstanding as per your statement by the payment due date. Finance charges are charged on the following transactions: On all retail purchase transactions in the previous statement from the respective transaction date till the statement date. On the total outstanding amount from the statement date till the part payment date. On the outstanding balance till the next statement date. On the fresh purchases have done thereafter, until the next billing cycle. You may refer to the below link for details of the same. https://bit.ly/2k7MGwQ

-Nadia
HDFC Bank Customer Assistance