HDFC Bank — regarding fastag.

Priy Ranjan

from Varanasi, Uttar Pradesh

Address:

Jp colony mandar mod bamrauli, Allahabad, Uttar Pradesh, 211012

Hdfc bank's fast tag that i applied on 22 nov was processed on 25 nov of the same year 2019. But to this day i have not received the fast tag. The toll-free number does not work most of the time and the help email id does not exist. Once when i was able to connect the agent said the fast tag was still under process. Processing should not take a month at this age.

Application reference no: hfr467823

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

The Fastag has been returned to the Origin, It will be Redispatched Shortly.

-Anay
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by Priy Ranjan Sir,
I have applied for the fastag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Fastag application reference number - hfr467823