[Resolved] HDFC Bank — regarding finance charges cust id 23521041, credit card no. [protected]

Madhu Ks

from New Delhi, Delhi

Address:

570009

I am complaining about customer care that were not cooperative and take to much time to attend the call and also i lost too much amount for call connecting.
I want refund that amount check my call history in ur record. Unexpectedly debited finance charges of rs. 1300 something that is also mis guide from your customer care. I want my money back immediately.
Regards,
Madhu. Ks
[protected]
[protected]@gmail.com

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Jan 18, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 15, 2017

Updated by Madhu Ks HDFC Bank — regarding finance charges cust id 23521041, credit card no. [protected]

1 Review
Ma Madhu Ks on Dec 15, 2017
Mark as Resolved

I am complaining about customer care that were not cooperative and take to much time to Attend the call and also i lost too much amount for call connecting.
I want refund that Amount check my call history in ur record. Unexpectedly debited finance charges of rs. 1300 something that is Also mis guide from your customer care. I want my money back immediately.
Regards,
Madhu.KS
[protected]
[protected]@gmail.com

Verified Support

Dec 18, 2017

HDFC Bank Customer Care's response Hi Madhu,

we wish to inform you that in the event of non receipt of payment, delayed payment or payment less than the total minimum amount due the applicable late payment charges/finance charges would be levied to the card account. You will appreciate that the bank charges levied is legitimate and in accordance with the Schedule of Charges shared along with the Most Important Terms & Conditions as well as on the reverse of the credit card statement. However, owing to your relationship with the bank we have reversed finance charge of Rs 1348.12 levied in your card account. We wish to inform that the corresponding GST remains payable. On successful reversal the reversed transaction shall reflect in the next billing statement.

-Manoj
HDFC Bank Customer Assistance