[Resolved] HDFC Bank — Regarding flight ticket booking

tajaspihu

from Chennai, Tamil Nadu

Address:	122001
Website:	www.smartbuyhdfc.com

Dear sr,

i had booked yesterday air ticket from delhi to lucknow from web site www.smartbuyhdfc.com ( HDFC Smart Buy ref no- [protected])having departure time as 18:10 Hrs for 15-jan 2017, and had paid Rs 1453. however after completing payment process . I received mail confirmation from with wrong departure time of the same airline (air India ) but with different departure time .that is 07:10 am .

after contact air india and HDFC customer care they had been ask to give screen shot of my transaction for this ticket which is attached with this mail.

Pls refund my amount as i am not responsible for these type of technical mistake.

+2 photos

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Jan 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2016

HDFC Bank Customer Care's response Dear Customer,

Regret the inconvenience caused to you. Please mail us your account and contact details and issue details to [protected]@hdfcbank.com. Kindly mention the reference ID : TTU15121602 in subject line for us to track your email. Will check and get back to you

- Anay.
HDFC Bank Customer Assistance