[Resolved]  HDFC Bank — regarding hdfc fastag issue non-resolution

Address:	Mumbai City, Maharashtra
Website:	fastag.hdfcbank.com/RetailRoadUserLogin/Index

Hi,

I have been trying to get hold of hdfc customer care for weeks now to confirm the status of my fast tag wallet ([protected]), if it is functional, as it always shows blacklisted when i go through the tolls on expressway.
The query that needed resolution was if i can continue recharging this wallet and use it as usual.

I have used the toll free number[protected] to contact them.

One time i got through after a lot of attempts and waiting on the line, the customer service representative was totally disinterested in listening and registering a complaint and callously told me to call them again after some time as their portal is not working at the time.
They should have atleast noted my email address / number and looked into it once their systems are live again. Nothing!
After tht call i have tried calling this number many times, i only get user busy or call waiting. Apart from that the call gets cancelled from their end.
I have also sent an email to them explaining the issue to

Fastag. [protected]@insolutionsglobal.com

Fastag customer service really needs to improve big time for hdfc fastag

Please assist.
Thanks,
Kuruvilla