[Resolved] HDFC Bank — regarding payment by debit card

Jaisree Nair

from Mumbai, Maharashtra

Address:

Bhopal, Madhya Pradesh, 462022

I am having account no [protected] in hdfc bank, gulmohar branch, bhopal.
I have made online payment of rs. 2100 through my hdfc debit card no. [protected] on 19/01/2018 at mumbai prin l. N. Welingkar tps. I have got an error page showing that my payment have not been accepted by welingkar institute.

But i have got a message from hdfc bank that "thank you for using debit card ending 7602 for rs. 2100 in mumbai at prin l. N welingkar tps on 19.01.2018". The amount of rs. 2100 have been debited from my account balance. But welingkar institute have not received the payment of rs. 2100

Please look into the matter to credit the debited amount of rs. 2100 into my account

Jaisree nair
[protected]
[protected]@gmail.com

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Feb 22, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jan 20, 2018

Updated by Jaisree Nair A correction :

Please read my Account No. as [protected] HDFC Bank, Gulmohar Branch, Bhopal

Jaisree Nair

Verified Support

Jan 20, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance