[Resolved] HDFC Bank — regards extra charge on consumer durable loan

Siva RamaKrishna Undavalli

from Mancheral, Telangana

Address:

Kondapur, Hyderabad, Telangana, 500084

My self sivaramkrishna. I purchase a mobile through flipkart source hdfc emi, when we take mobile it's fine. Bank person didn't provide consumer durable loan number to us. Starting they provide payzapp link. First 3 months i didn't pay. After that i pay when ever i received payment link through payzapp. Recently last month i received a call from bank legal team say that you are not played emi so we are going legally. Your payment is 10889, my mobile is 9999. Immediately i pay 5000 because they said this is product amount. But i am unable to remaining amount which they charge interest. Now legal department threaten to me and my parents. Please do help on this issue.

Still i don't know my loan account number.

Name : sivaramkrishna undavalli
Mobile: [protected]

Thank you for payment of 5000.00 towards your payzapp txn id [protected] at hdfc bank ltd

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Apr 30, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2020

HDFC Bank Customer Care's response Dear Customer,

We'll look into that for you. Please provide your registered contact details and transaction details at the below given link: http://bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. We'll sort this out for you.

-Anay
HDFC Bank Customer Assistance