[Resolved]  HDFC Bank — Return of Premium policy payment Policy No.14678512 from last two years without any communication.

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Sir / Madam, I am really at pain while writing this mail. It is really very difficult to get time from our busy schedule to write on this type of issues. We used to take insurance policies for peace of mind but if it becomes a cause of botheration then it is better to get rid of it. I took a policy from HDFC life in Oct'11 but I could not get policy documents till Feb'13. I am forwarding all those communications which I had to do to get my policy with name change as in original policy my name was also written wrongly. After so much written communications, HDFC accepts fault at their end and they send me modified proposal and then I make the payment of next premium in the month of March'13 and also informed you about the same. Even after that paid amount was returned in my account after two months. I was ignorant about that and next year again I make the payment of my premium well in scheduled time of Oct'13 and when that premium amount came back to my credit card account in the month of Dec'13 then I enquired about it and your customer care told that my policy is incomplete. I am really fed up with this policy and I will request your goodself to kindly return my money with minimu 12% return including two premiums which you kept for two months otherwise I have to go to IRDA grievance cell for this purpose. I am forwarding all my past communications to make you understand how much pain you people have given me for no fault of mine. If I go to IRDA or consumer forum then I am going to ask for financial compensation for this pain which is due to in-efficient operation at your end. It is really very surprising that even after acknowledging fault at your end and sending modified policy, you have sent back premium amount without any communication to the customer for its reason. Earlier communication regarding non-receipt of policy and wrong details in policy :- Dear Mr. Ravi K Chikkam, I do not want to bother you but it seems I do not have any option left.I, Rakesh Kumar Chakraborty, was contacted by Mr. Rahul Bisht, Mobile no.-[protected] in the month of Oct'12 for a meeting to inform about a very good financial proposal. He came to my flat and explained me about your policy Sampoorn Samridhi and I feel poilicy is okay and I had given him a cheque of 50, 000/- rupees. After that I received two communications from HDFC life. One is receipt of my cheque for the above mentioned policy and another one with further requirement so that policy fomalities can be completed. I informed about this communication to Mr. Bisht and he told that there was some problem at insurance company end and it was sorted out and your policy is ready. After that, since Nov'11 I had contacted him number of times for my policy but he never gave me any appropriate response. Later on, he stopped picking my phone. Simultaneously, he gave me Mr. Atul ([protected]) contact details and told me that Atul will forward my policy to me. It's more than 1 year now and till date I have not received my policy. I am suppose to deposit its next installment now but I do not have any policy and without it how can I deposit next installment. I have sent an mail to your customer care after fed up with poor response from Mr. Bisht and Mr. Atul this weekend and instead of getting my original policy I received a revival quotation. If I did not receive a policy then should I pay its premium. As last communication I received is related to some further requirement then how do I know that whether my policy documents requirements are over or not. How do I know its renewal date. I have policies from other private players also and there I use to get intimation from them in mail as well as in mobile for policy renewal. But, in this case I did not received a single intimation and when I complained about it in your customer care then they have forwarded me revival quotation with its validity till today. Why should I make any payment without receiving my policy? Why should I be penalised without any lapses from my end? If your executive or franchise are irresponsible then should your customer be penalised? Why can't you take displinary action against these two executives. I have forwarded their number also to track them. Please do the needful so that I receive my policy at the earliest. I want to pay my policy's next premium also but only after getting my original policy and without any penalty. If I did not get any positive response from your side then I will be compelled to go to outside grievance cell for redressal of my problem. Dear Mr. Rakesh Kumar Chakraborty, Greetings from HDFC Life! This is with reference to your communication, which we have received on 14/02/2013. We regret the inconvenience caused. You will get the policy document shortly. We assure you the best of our services always. Warm Regards, Kalpana Customer Service Officer Dear Luis J Lebo, I think I got a similar response from your customer care executive also. Should I assume that there is no meaning of approaching grievance cell of HDFC Standard life? You have not even bothered to see that your company has not even put my name correctly in the policy and I think that is the reason I could not get any proper response from customer care when I want to know whether my policy is at all completed or not. When I could not get any proper response from your customer care then I do not have any way out but to be dependant on your sales man. I contacted him number of times firstly to inform that there is a communication from HDFC that due to some technical problem my policy is not yet ready and then to inform that I have not received my policy. Will you please tell me if I did not receive policy then why should I fill indemnity bond to state that I have lost it? Is it responsibility of customer to ensure that courier guy delivers policy to the customer or it should be responsibilty of your organisation? Is it the way to treat your customers? If I am not wrong the there is a clause in policy that after getting the policy customer can surrender its policy if he/she finds any mismatch with stated terms by sales agent. In my case even after a year, I have not received my policy and I have even given you names of persons who came to my place on behalf of your company and their contact numbers. Have you even tried to contact them to know howmany times I had contacted them for my policy. I am sure you may not have bothered to do that and you are trying to penalise your customer for neglegence of your sales agent. If I did not receive a policy then how can I pay for its next premium? If my name in policy is not written correctly then why should i accept this policy? I think your company is taking advantage of lack of awareness of most of the customers but I am not going to pay even one rupee extra for neglegence of your sales agent and your courier agent. Can you show my signature on your courier company sheet that I have received my policy. I am challenging you, if you can show my signature on receivinfg paper then I will pay you double penalty. But, dear you can not do so because I know how courier boys are fooling their customers and employer. I am not going to pay any penalty and I will not sign any indemnity bond as I have not lost policy. If these two conditions are acceptable to you then I will make payment for my next premium without any additional charges after receiving my policy otherwise you please refund my deposited money with at least 12% per annum interest without any further delay. If you do not do it very soon then I will be bound to approach IRDA grievance redressal cell.