HDFC Bank — reverse amount not credited in hdfc credit card

I have ordered stuff on 23.03.2020 from amazon and due to lockdown my order got cancelled and my amount has been reversed in my hdfc card
I have received sms from hdfc bank "ur transaction on hdfc bank credit card ending 2592 for rs. 2218.00 has been credited/reversed by amazon on[protected]:20:13:44

Amazon refund reference: 029356
But this transaction is yet to be adjusted in my statement.
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2020
HDFC Bank Customer Care's response
Dear Customer,

We request you to share the refund confirmation from the merchant.

-Zubin
HDFC Bank Customer Assistance
Apr 22, 2020
Updated by Ragini Keshav
Amazon.in <[protected]@amazon.in>
Fri, Apr 10, 6:53 AM (12 days ago)
to me

Hello,

This is to confirm that refund for amount 2218.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference # 029356

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

For more details on refunds, please click here: https://www.amazon.in/pay/history?tab=refunds

Thanks for choosing Amazon.in
Apr 29, 2020
Updated by Ragini Keshav
AWAITING THE BANK'S RESPONSE
Complaint comments 

Comments

I have ordered mobile by hdfc credit card in flipcart value 17028 rs In emi basis. And I canceled my order then after 2 days i got a message and mail from hdfc that my amount 17028 reversed. But it is not credited in card the loan is still active. What to do. Please help me

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