[Resolved]  HDFC Bank — rs.20900/- not shown on credit card statement

Address:	Ranchi, Jharkhand, 834001
Website:	hdfc

This is nisha hansda. I am hdfc credit card holder. I don't have any saving account in hdfc bank, once i had received a call hdfc life (Dated:12.07.2018) offered me life policy, i am agreed to take a proposal, but after few minutes i have decided to withdraw the life policy application, (Proposal no. 20591240, application no.[protected], so i had talked with hdfc life executive rajesh kumar (#[protected]) to cancel my proposal, he told me to give a mail to cancel this proposal (Mail sent to: rajesh. [protected]@hdfclife.in & [protected]@hdfclife.com), as per instruction i had sent them a mail on 12.08.2018, where i had clearly mentioned not to debit my credit card & cancel my proposal but they have debited rs.20900/- my credit card on 13.08.2018 even after receiving my mail, after vigorous followup on 07.08.2018 i got a mail from hdfc life customer care that they have returned/credited (Rs.20900/-) my cancelled policy on that account from which mode i have paid, policy payment mode was auto debit from my credit card * * * 9463. Hence i checked my credit card statement, where i found that the amount did not credit till date 14.08.2018. When i sent a mail to hdfc credit card (Hbl=[protected] they have confirmed me through the mail they didn't find such amount. And when i contact with hdfc life (Hdfcsl=[protected]' proposal no.[protected] they have given me such payment refund details: payment no. 9206910 on 07.08.2018 arn no.[protected].

Apart from all that, the amount was still pending to adjusted in my account. Where is my fault hdfc kindly resolved this query.

Undernoted details for your reference :
Policy no. 20591240
Dob: 17/09/1985
Mobile no. [protected]

Hope that i will get a justified response in this regard to get back my refund rs.20900/- on time,