HDFC Bank Securities — HDFC Demat account charges for an account after around 5+ years

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Bangalore, Karnataka

Hi Team, Demat A/C Number[protected] Compaint Number - HBL=[protected] Reply was from Ketan Keni, Customer Service Officer, HDFC Sec. I had raised a complaint with regards to Demat charges being levied and at the time of account opening. It was told that this will be a lifetime free account. The analyst has just sent me the regular template that is sent to all customers. He says from the second year it is charged. I have had this demat account for several years now and there has not been any charges for so many years. Any charge for a lifetime free account is unacceptable. Please escalate to the appropriate authority and arrange to waive of the incorrectly charged amount for the demat account. Also, I expect customer care officers to be more sensible and not take it for granted that every customer is charged from the second year even without checking the actual agreement or offer provided to the customer. As mentioned, the offer provided to me is the demat would remain a lifetime free account and as such there shouldn't be any charges for this. Also, I have never had any such charges for more than around 5 years or more now. Best Regards, Vinod. C.