[Resolved] HDFC Bank Securities — incorrect information and fraudulent practices | |||||
I redeemed a fund and was shown a nav of 32.837 while executing the redemption. However, the rate i was given was 32.442. When i called the hdfc securities team, i was told that i was given the end of day nav rate but when i checked the navs for the end of day when i executed my trade was 32.72 and no one is able to provide an answer as to where the 32.442 rate is coming from. Even the hdfc site mentions the rate i quoted above - http://www.hdfcfund.com/NAVCorner/NAVHistory.aspx?ReportId=E31EBD9F-E113-409A-80...⇄ My fund is the hdfc prudence fund - dividend option Two things here: 1. No one including their designated compliance officer is answering my emails/calls - so there is no grievance redressal forum. 2. Hdfc shows an incorrect rate on their securities portal thereby fooling the customers into believing that they are trading a certain rate whereas the actual rate is never displayed - this is plain cheating. Also, repeatedly calling their customer care is of no use as they do not provide the answers. Was this information helpful? | |||||
Nov 2, 2017 Complaint marked as Resolved HDFC Escalation Team called to explain the transaction details and I am happy with the explanation provided by them. HDFC Securities customer support has been notified about the posted complaint. | |||||
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