HDFC Bank Securities — Non-Cooperation from Bank

Address:

Hyderabad, Andhra Pradesh

Hello Sir, Madam Recently, I had opened a Demat Account with HDFC Bank. Post one week I received a call from the HDFC Security Customer Care that my Delivery Instruction Slip booklet was returned back as the courier company could not locate my address and I was asked to collect it from my Local Bank. When I visited my local bank, they mentioned that they have not received any Kit and I will have to follow it up with the HDFC Customer Care ([protected]@hdfcsec.com/ [protected]@hdfcbank.com) to get my welcome kit which contains the Delivery Instruction Slip booklet. My Initial communication was sent to the HDFC Securities on 09-Feb-15, requesting for delivery of my Welcome Kit along with the Delivery Instruction Slip booklet. To this communication, I received a reply stating that the courier was delivered back to them as the courier delivery boy could not locate my address and concluded that we have shifted from the given address. I then sent another communication on 09-Feb-15, stating my Address and also mentioned to them that we have been staying in the same address since past more than 25 years and the claim of the courier company are absolutely false. I again requested them to send my Welcome Kit along with the Delivery Instruction Slip booklet which remained undelivered due to the incompetence of the courier delivery boy locating the address and returning back to the bank on false reason. I also mentioned in my email to the HDFC Securities Customer Care that I did not receive any call from the Courier Delivery Boy seeking the location of my Address, which should have been done. Since then I have written two additional emails (10-Feb-15, 11-Feb-15) for which I have not received any communication. I have also tried to raise this complain to my HDFC Personal Banker (Narendar/ Shivramkrishna - narendar.[protected]@hdfcbank.com), but failed to get any solutions from their end. I am a senior citizen (Aged 73) and it is not possible for me to drive to bank and keep following Hoping for speedy resolution to this matter Thanks and Regards