HDFC Bank — settlement of credit card : [protected]

Dear HDFC,

This mail is in regards for a request to close and settle my credit card wide number : [protected].

I'm Padma Sri A, Card Holder of mentioned card would like to settle the credit card for the below said reasons,

1) I have been paying minimum due amount since 30 months amounting more than 1.5 Lack (Approx) for a credit card with Limit 75000 /-.
2) I'm Job less and no individual income since 28 months.
3) My Husband Mr Rama Krishna Aradhyula has been treated with heart attack in April 2018 attached Discharge Card and since then even my husband is not drawing any income.
4) we have tried our level best since 2018 April by paying Min due amount but as we couldn't pay any further we requested for a settlement in Jan 2019.

Since Jan 2019 each month a different representative from HDFC is calling us and abusing to repay only minimum amount and promising to adjust in final settlement.

currently One representative Mr Appa is calling me on daily basis and speaking in very rude and hurting manner. Since my health issues are becoming worse, i request HDFC to please speak to my Son Mr Gopala Sreevatsav wide num : [protected].

we have been requesting Mr Appa to settle our card, but he is forcing us to pay minimum due amount first and then only settlement is possible and asking us to report to his office.

Please understand due to my illness and my husbands health conditions and our financial conditions have gone bad to worse, We are in no situation to pay Minimum Dues henceforth and would like to settle the card for once for all.

Mentioning again of my health conditions, would request HDFC to please coordinate with my Son Mr Gopala Sreevatsav (Mob No: [protected] Email : [protected]@yahoo.com) hereafter.

Please note we have been paying more than 1.5 Lack since 28 months as minimum balances for a credit limit of 75000 as our financial and health conditions have become worse, we are calling for final settlement.
Hope you would take a call on humanitarian grounds.

Rgs,
Padma Sri A.