HDFC Bank Smart Buy — Issues with hdfc smart buy refund | |||||
I had booked a ticket from jammu to srinagar on 23rd may 2016. Hdfc bank smartbuy ref no : [protected] The booking status was shown to be pending and later i was told that the booking failed and the amount would be refunded to me withing 7 working days. Since then i have called their customer support 'n' number of times. Each time i got only one response that the refund is under process and it will be done withing 7 working days. But the refund never came and today it's 13th june 2016 ! To check, i dropped a mail to [protected]@smartbuyoffers.Co and [protected]@goibibo.com. I got a response from goibibo, they said that the refund has already been processed on 26th may 2016, 3 days after the booking failure with the reference number gofldapi71bd[protected] !!! Seems like somehow my money vanished into thin air between goibio to hdfc smart buy. I have used goibio a lot of times. Never had any issue with them regarding refunds. I can vouch for them. So the culprit has to be hdfc smart buy. Not sure whether i will get my money back or not, but i am not going to recommend hdfc smart but to anyone. Was this information helpful? | |||||
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HDFC Bank customer support has been notified about the posted complaint. | |||||
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Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Kindly write to [protected]@hdfcbank.com and confirm the following details to enable us to look into the matter:
Date of transaction, Amount of transaction, Amount of Refund (as confirmed with Goibibo ), Mode of payment - If paid by Card, please confirm the Card number and Type of Card. Kindly mention the ref ID-TTU[protected] in the subject line. Will get back to you.
-Anay
HDFC Bank Customer Assistance