[Resolved]  HDFC Bank — smart pay used for payment of airtel bill which was already paid

Address:

403, B Block, Navya Nulife, Sheelanagar, Visakhapatnam, Andhra Pradesh, 530012

I had already paid my Airtel mobile bill amounting to 506 INR on 2nd of April. A revised bill by Airtel was sent of amount INR 571 was sent to me for which I intended to pay the differential amount in next month. However the entire amount of INR 571 was debited from my HDFC credit card via smart pay to Airtel on 15th April. However the end date of payment was till 21st April. No notification was sent to me before making the debit so that I can make the necessary changes. Now I am facing double payment issue. I raised a complaint to revert the INR 571 amount debited from my credit card. But yet it is unanswered by the customer care team of HDFC. I have simple question don't you cross check with the payee or the vendor before making the payment. If we don't notice the payments there may be multiple double payment in various customers' accounts.