HDFC Bank — staff negligence for policy corrections

Address:

Jaipur, Rajasthan, 302021

I had taken a term life insurance policy plan "hdfc life click 2 protect 3d plus" from hdfc life one year back. That time i had requested the executive of hdfc life to not activate an auto debit of yearly premium from my savings account as i will check my balances & pay from the account as per my convinience. But the person activated an auto debit. After 2 months of commencement of policy i did all the necessary formalities & submitted the documents required for closure of auto debit facility & a few corrections that i needed to make but the corrections were not done to my policy & the auto debit facility was not discontinued. After 1 year when the time came for the payment of next premium i received a message from my bank that the auto debit instruction for my policy has returned due to insufficient balance. I called the person who was looking after my policy & inquired about it. He said that my request for cancellation of auto debit & the corrections in my policy was not processed. He didn't provide me with a proper reason for that. After a few days i called him again & he refused to answer. The grace period passed & my policy lapsed. Till date my policy is due for revival & i am not getting any response from any of the hdfc life executives i had contacted.