[Resolved] HDFC Bank — transaction has failed but money has been deducted

Malyadri Amudalapalli

from Ongole, Andhra Pradesh

Address:

523105

Hi team,

I have performed a transaction of rs.100 in isro website. After performing the transaction, i got a pop-up message saying server error but the money has deducted from the account. Could you please help in refunding the money.

A/c no: [protected]
Please find the attached screenshot

Thanks
Malyadri
Ph. No:[protected]
Malyadri. [protected]@gmail.com

+2 photos

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Apr 1, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your correct account number from which the amount is debited, date & amount of transaction and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information.

-Manoj
HDFC Bank Customer Assistance

Feb 27, 2018

Updated by Malyadri Amudalapalli Hi Team,

I have performed a transaction of Rs.100 in isro website. After performing the transaction, i got a pop-up message saying server error but the money has deducted from the account. Could you please help in refunding the money.

A/c no: [protected]
Customer ID:70382668
Transaction Date: 21 Feb 2018
Transaction Amount: Rs.100
Cheque/Reference number:
[protected]

Please find the attached screenshot for reference.

Thanks
Malyadri
Ph. No:[protected]