HDFC Bank — transaction processed, not credited

Transaction of rs. 2399 was processed by adidas.co.in 11days back but amount is not credited into my bank account. Transaction was done through hdfc netbanking.

I got a mail from payu.in saying the below text on 20th june 2019

'Your refund request for following transaction is being processed
and the money should reflect in your account within 5-7 business days.

Transaction ID: [protected]
Refund Amount 2399.00
Merchant: www.shop.adidas.co.in'

After checking with the merchant I got the mail saying:

This is to inform you that we had escalated the issue to our concerned team and as per the update, the refund has been processed to the same account through which the payment was done. Also, we have attached payu response for your reference. We suggest you to check your account or with your bank for confirmation.

Greetings from PayU!

I have attached a screenshot of the mail that i got from payu.in, but the amount hasn't been credited yet.