[Resolved] HDFC Bank — Unable to "add money" to my paytm wallet using my HDFC Credit Card.

mastimania

from Bengaluru, Karnataka

Address:	560076
Website:	hdfcbank.com

I am unable to "add money" to my paytm wallet using my HDFC credit card since the last two days. Paytm claims that its not that fault from their end. I tried calling HDFC bank regarding the same, but the customer care executive did not have any idea about what I was speaking. I will lodge a complaint with the higher ups if this isn't resolved on priority.

Exact error - We regret to inform you that the service of adding money to your paytm wallet is currently not available on your card. you may still continue to transact on paytm with the same card for other services such as recharge, bill payments, travel and movie bookings and shopping"

+1 photos

Was this information helpful?

No (0)

Yes (0)

Apr 5, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share complete card details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance