[Resolved] HDFC Bank — unauthorized credit card charges

[Resolved] HDFC Bank — unauthorized credit card charges

A Ashwini Shrawage from Khuldabad, Maharashtra

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4789 without my concern on date:01/12/2017 for oneassist mfee. It shows in my unbilled amount. I am not interested about this service and don't want this membership any more. So - 1) cancel the membership and - 2) refund this debited amount of rs.1399/-. Oneassist relationship number : 3187613 Name :- ashwini a. S. Mobile no. :- [protected] Credit card number ending :- 4789 Was this information helpful? No (0) Yes (0)
Jan 5, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 05, 2017 HDFC Bank Customer Care's response Dear Customer, We have taken note of your comments expressed and you may look forward to receive a response to your e-mail id in 12 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected]. -Manoj HDFC Bank Customer Assistance Dec 06, 2017 Updated by Ashwini Shrawage What is this ? I am very much surprised viewing entries as follows: 04/12/2017 Dial an EMI 1399.00 Cr. 05/12/2017 EMI PROCESSING FEE SmartEMI LN[protected].00 Dr. I have never opted for SmartEMI. You have once again done a mistake. You have converted my OneAssist MFee to SmartEMI. You are kindly requested to: 1) STOP unauthorized debiting various charges. 2) Refund my OneAssist MFEE. 3) Cancel my Dial an EMI of Rs. 1399/- 4) Refund my SmartEMI Processing Fee Rs. 100/- Thanking you. Dec 06, 2017 Updated by Ashwini Shrawage Again when I checked my email, there was a surprise waiting for me. I got a mail from the Bank as follows: [protected]- Dear Customer, Subject:SmartEMI Loan on your HDFC Bank Credit Card Number: 552365XXXXXX4789 We are pleased to grant you SmartEMI as per the details stated below. Loan no.[protected] Unsecured Loan Type SmartEMI Amount Rs.1399.00 Fixed Interest Rate 1.50% p.m. Tenure 3 Months EMI Rs.480.39(Excluding GST @ 18%)* Processing Fee Rs.100.00 Preclosure charges 3% (of principal outstanding at the time of closure) + GST @ 18% [protected]- I have never opted for SmartEMI. You have once again done a mistake. You have converted my OneAssist MFee to SmartEMI. This is again an unauthorized transaction. You are kindly requested to: 1) STOP unauthorized debiting various charges. 2) Refund my OneAssist MFEE. 3) Cancel my Dial an EMI of Rs. 1399/- 4) Refund my SmartEMI Processing Fee Rs. 100/- along with Interest charged + Preclosure charges 3% + GST @ 18%. 5) Please do not give me any more shock that could cause me a Heart Attack...! Thanking you.
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Comments

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2624739 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

Ashwini Shrawage's [Complaint's author] reply, Dec 6, 2017

What is this ?

I am very much surprised viewing entries as follows:

04/12/2017 Dial an EMI 1399.00 Cr.
05/12/2017 EMI PROCESSING FEE SmartEMI LN 3214836 100.00 Dr.

Again when I checked my email, there was a surprise waiting for me. I got a mail from the Bank as follows:
---------------------
Dear Customer,
Subject:SmartEMI Loan on your HDFC Bank Credit Card Number: 552365XXXXXX4789
We are pleased to grant you SmartEMI as per the details stated below.
Loan no. 0000000000032148364
Unsecured Loan Type SmartEMI
Amount Rs.1399.00
Fixed Interest Rate 1.50% p.m.
Tenure 3 Months
EMI Rs.480.39(Excluding GST @ 18%)*
Processing Fee Rs.100.00
Preclosure charges 3% (of principal outstanding at the time of closure) + GST @ 18%
---------------------

I have never opted for SmartEMI. You have once again done a mistake. You have converted my OneAssist MFee to SmartEMI. This is again an unauthorized transaction.

You are kindly requested to:
1) STOP unauthorized debiting various charges.
2) Refund my OneAssist MFEE.
3) Cancel my Dial an EMI of Rs. 1399/-
4) Refund my SmartEMI Processing Fee Rs. 100/- along with Interest charged + Preclosure charges 3% + GST @ 18%.
5) Please do not give me any more shock that could cause me a Heart Attack...!

Thanking you.