[Resolved] HDFC Bank — Unauthorized transaction from hdfc credit card

ankittaraviya

from Rajkot, Gujarat

Address:

Rajkot, Gujarat, 360003

Got a message as follows.

"thank you for using hdfc bank credit card ending xxxx for rs. 200.00 in mumbai at FREECHARGE77252 on[protected]:06:38:44."

How come this transaction happened if i have not share any information of my card. I am also not using auto pay kind of stuffs.
If i called to hdfc customer care, they informed me it was from freecharge, but it's not. I have checked my freecharge accounts.
what is happened?
plz give me a solution..

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Feb 28, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your card, transaction and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance