[Resolved] HDFC Bank — unauthorized transaction in my credit card

dilipprasad

from Mumbai, Maharashtra

Address:

Ratnagiri, Maharashtra, 410501

On jan 2019's credit card bill, there was unauthorized transaction amount rs 750 from amazon sellers service, mumbai, that i had to pay, without knowing
Anything about that transaction.
I complained to hdfc bank through its own net banking email service. But the bank is claiming, its a authorized transaction done with authorized otp by me.
But i didn't make any transaction in last few months from amazon.in. I am not aware of amazon sellers service at all. And amazon.in and amazon sellers service are not same.
Hdfc bank is just sending the same reply every time to my query.

Please do the needful to get back my money.

+1 photos

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Mar 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We confirm that, we had already responded to your e-mail on February 05, 2019. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance