[Resolved] HDFC Bank — unethically charged for the credit card membership

rmsontakke

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400013
Website:	www.hdfcbank.com

I had opted for hdfc bank regalia credit card recently and as per my personal banker this card will be free for me because i am hdfc bank classic customer
And there wont be any yearly membership charges or yearly fee for this credit card.

However when i received credit card and i did first transaction and i can see rs 2950 has been billed for me on my credit card as a yearly membership fee.
This is just cheating with the customers and duping the money from customers. When i raised the complaint with hdfc customer care as per them this is conditionally chargeable and you had to link the credit card with payzapp account and then it would not have been chargeable and so on.
And now i must have to pay membership fee.

I did get false information from personal banker and bank is unethically charging me rs 2950 as annual membership fee.

Mobile no: [protected]
Email id: [protected]@gmail.com
Customrt id: 39310660

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Oct 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

HDFC Bank Customer Care's response Dear Customer,

we have reviewed your queries expressed and you may look forward to receive a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected]

Anay
HDFC Bank Customer Assistance

Sep 13, 2018

Updated by rmsontakke I did not get proper response from HDFC bank on this matter.
I have still been charged a membership fee on this card.

Sep 21, 2018

Updated by rmsontakke Hi,

I did not see any positive response towards my complaint.
I am going to file legal suite against HDFC Credit card division on how they are cheating the customers.

Thank You,