HDFC Bank — Unsolicited SMS

Address:	560054
Website:	hdfcbank.com

Copy of the mail sent to the escalation teams of hdfc. Pasting it here to ensure that this gets the required visibility.

Escalation sent to all of these ids from my email id [protected]@gmail.com as on 10th of march, 2016 at around 4 am

— forwarded message — from: vinod c
Date: thu, mar 10, 2016 at 3:56 am
Subject: unsolicitied sms
To: [protected]@hdfcbank.com, grievance. [protected]@hdfcbank.com, hdfc customercare


Hi teams,

This is vinod here and i am totally fed up of complaining several times to your team about sending me unsolicited sms to my mobile number.

My customer id is 21133993 and my mobile number is.

Previous instances were reported under pno[protected]ma, hbl=[protected]hbl=[protected] and through several other different complaints.

Today (10/03/2016), i received a sms from vm-hdfcmp at 03:17 am and the message reads, "dear customer, now recieving funds instantly on imps and chillr just got simpler. Use this pre-generated mmid 9240039 for your hdfc bank a/c no. Xxxxxxxx0549."

Could any of you explain to me the need for sending me an sms at around 03:17 am just to inform about some bloody crap that i am not even bothered??

I believe the best way ahead is to strictly terminate the biggest fool on earth whoever decided to send such an sms at midnight. Please inform your management that such rascals should be thrown off immediately as these are serious impediments to a bank like hdfc. As a customer, i seriously do not care about the hierarchy, if it is a senior person, please escalate this to the executive heads of hdfc including the chairman and ceo of hdfc so that such fools are sacked immediately without a second thought.

Was someone at my home critical or is it that someone at your office was in a critical condition that an sms was sent almost around midnight. These are the only scenarios when people will expect sms or calls at midnight or early morning hours.

If you do not stop such instances, then i will be forced to goto consumer court and report the stupidities of your bank

Please remove my number from all your lists and do not send me any sms apart from the transactional sms. — thanks and regards,


Vinod. C.

Email: [protected]@gmail.com