HDFC Bank — Unwanted charges

Address:

110019

Hi Team,

I am least bothered about the amount I received, I am not going to pay any amount in future.

If I am not going to get charges reversed on time.

I want you to close my card and maximum what I can pay is Rs25000 only, reverse the charges and send someone to collect the cheque the of Rs25000.

If any charges appear in the card in future I will not be responsible for that, I am using the card from Last 4 years, I didn’t got any facilities from the bank.

• No discount on Movie ticket
• No Limit enhancement
• No upgradation of the card

Kindly get the charges reversed otherwise, I will not be responsible for any charges in future, I am going to file a consumer harassment case in supreme court.

Looking to hear asap.

For further assistance contact me on [protected] between 10 am to 1 pm only.

Regards,

Abhishek Nigam | BT Business | Central Business Services |
e-mail: abhishek.[protected]@bt.com

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From: Senior Management [mailto:PriorityRedressal.[protected]@hdfcbank.com]
Sent: 21 March 2017 10:57
To: NIGAM, A, ABHISHEK, CSD1 R
Subject: RE:'HBL=[protected]' FW: HBL=[protected]' CC number : 4893*****0949

Dear Mr. Nigam,

This is with reference to your email dated March 15, 2017 and our subsequent holding response dated March 16, 2017 regarding your HDFC Bank credit card account

We take this opportunity to clarify that, in the event of non receipt of payment, delayed payment or payment less than the minimum amount due, applicable late payment charges and finance charges would be levied to the card account. A review of our records indicate that we have been receiving partial / delayed payments towards the outstanding dues on your card account and therefore, bank charges as applicable, were levied to the card account.

As confirmed earlier, we have reversed bank charges amounting to Rs.4697.84 (inclusive of taxes) to your card account, recently and the reversals shall reflect in your March'17 statement. We had also offered further reversal of Rs.2000.00 on your card account, subject to receipt of payment towards the remaining dues by the due date of March 09, 2017. We are not in receipt of any payment, as on date.

We are in receipt of your recent request for reversal of bank charges amounting to Rs.4444.33 levied to your card account. We have done a detailed review of your card account and regret to inform you that we are unable to accede to your request for further reversal of bank charges on your card account.

We wish to inform you that your card account is temporarily invalidated and over the assigned credit limit, as on date. There is an outstanding of Rs.29, 444.33 payable on the card account, as on date. We request you to effect an immediate payment towards atleast an amount of Rs.1974.33 (Minimum amount due of Rs.1530.00 plus Overlimit amount of Rs.444.33) to regularise your card account. Please note that any payment less than the complete statement balance will attract levy of applicable interest charges.

In the event you seek any further assistance / clarification with regard to your credit card, please feel free to write to us at: customerservices.[protected]@hdfcbank.com and we shall be glad to assist you.

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer Mr. Manikandan PS at HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai – 600041 or E-mail at grievance.[protected]@hdfcbank.com. Alternatively, you can call our grievance cell at Tel:[protected].

Kindly note the query reference number for this correspondence is [protected].

Assuring you of our best services at all times.

Regards,


Deepa B
Manager - Correspondence

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• Ensure your card transaction is always done in your presence
• Do not share your Bank account or card details with anyone over phone, Email or SMS
• Do not share your card PIN with anyone. Always enter the PIN yourself.
• Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank
http://www.hdfcbank.com/aboutus/security/security_tips.htm


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